Returns and Shipping: How we ensure comfort and safety for our customers

We, the boxandstrap.com online store team, do our best to provide our customers with maximum comfort and safety during the shipping and returns process. Understanding the importance of these aspects to our customers, we make every effort to make your shopping experience pleasant and hassle-free.

Delivery: fast, reliable, free.

We cooperate with well-known courier services and guarantee fast and reliable delivery of original goods to your door. Orders are usually processed within 1-3 business days after payment, and delivery time depends on the method you choose and where you live. To provide an additional convenient service, we offer free delivery throughout Ukraine.

Order tracking: always in touch.

After sending your order, we send you a unique tracking number in the system of our partner - Nova Poshta service. Thus, you can always be aware of the location of your product and the time of its delivery.

Returns and exchanges: simple and convenient.

Our customers have the opportunity to use the return or exchange service within 14 days after purchase. For this, it is necessary to keep the product in the form as it was purchased, with all labels and seals. Our customer service team is always ready to help you with this, so don't hesitate to contact us with any questions or concerns.

International shipping: for our customers abroad

We also offer international delivery through "Nova Poshta" for our customers outside of Ukraine. This allows us to support our international orders with the same quality and promptness as our domestic orders.

We do our best to guarantee dignity and reliability in every step of our work. Our customers are our department with quality, and we are always ready to work to make your shopping experience pleasant and safe.

Best regards,
The boxandstrap.com team